Insight 2nd Ed_Susie Whitney

mind to work out plans and issues. Most people don’t do that — they jump in headfirst. I operate very differently. What is the most important issue/challenge you are dealing with in your industry right now? Due to COVID-19, there are less drivers on the road. Manufacturing has slowed down and rates have gone up. How do you feel your industry has changed/evolved over time? The need for the services has grown tremendously over the years. What new innovations or technologies do you feel will shape the future of your industry? Technology changes constantly. Back in the day, work was done on paper. Now with computers and new software, it’s easier to communicate with customers and carriers. What excites you the most about your industry? Doing things that others had no idea a woman can do. I wear many, many hats. I wear a hat when I’m training my employees, I wear a different hat when I’m working with finances, I wear another hat when I’m doing the freight myself. I don’t put myself above anyone else. “ I wear many, many hats. I wear a hat when I’m training my employees, I wear a dif- ferent hat when I’m working with finances, I wear another hat when I’m doing the freight myself. I don’t put myself above anyone else. ” Second Edition | Marquis Who ’ s Who Insight 9