22 Seventh Edition Marquis Who’s Who INSIGHT LELIA L. HACKETT, EDD Chief Executive Officer Ultimate Business Resources Austin, TX https://www.linkedin.com/in/ dr-lelia-hackett-8668a9b/ What are two key behaviors/ personality traits that allow you to be effective in your role? Communication and helping others reflect on who they are and what they developed. How do you feel your industry has changed/evolved? COVID-19 affected everything and changed how we reach out. The industry evolved; it's not as personal. Even if you're working with someone one-on-one on the computer, it's not the same as in-person. You can assess and develop a teaching plan more easily in person than online. What innovations or technologies do you feel will shape the future of your industry? I was a computer programmer, so my kids tease me; they say I don't utilize automation as much as I should. I believe in that personal touch instead of talking to someone online. ALLAN P. GOLD, PHD, NCSP District Psychologist (Retired) Reed Union School District San Francisco, CA https://marquismillennium. com/13th_Ed/allan-gold/113/ What are two key behaviors/ personality traits that allow you to be effective in your ro le? Being a good listener, communicating compassion and care, and asking good questions. I also think respecting people is critical. That means listening to them, considering their points of view and asking more about them. How do you feel your industry has changed/evolved? Social-emotional learning has been more important in schools in the last 10 to 20 years, and school psychologists have the knowledge to work on curriculum to promote social-emotional learning. When I started, they weren’t concerned about LGBTQ+ or transgender kids. Now, the National Association of School Psychologists has policies supporting individual differences. JORGE L. FLORES Port Director (Retired) United States Customs and Border Protection Brownsville, TX https://marquismillennium. com/16th_Ed/jorge-flores How have you navigated disruptions in your industry to remain a top professional? I’ve managed disruptions through my adaptability, dedication and resilience. What are two key behaviors/ personality traits that allow you to be effective in your role? I’m friendly and have a good personality. What is the most important issue/ challenge you are dealing with in your industry? The biggest challenge is adapting to the rapid changes in this country. What excites you the most about your industry? Throughout my career, I was most thrilled to receive an award for my accomplishments.
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