Eighth Edition Marquis Who’s Who INSIGHT 25 LATOYA M. THOMPSON Executive Director Step By Step Care Inc. High Point, NC What are two key behaviors/personality traits that allow you to be effective in your role? Patience and empathy. I treat each individual with respect and genuine care, focusing on guiding them through challenges rather than providing a transactional experience, and recognizing that frustration often reflects circumstance, not the person. How do you feel your industry has changed/evolved? The industry is becoming more technology-driven, improving efficiency but reducing personal connection to an extent. My agency is exploring these tools cautiously to preserve a person-centered approach. JEANNE M. VICTOR Executive Director New York City Equal Employment Practices Commission Moorestown, NJ https://www.linkedin.com/in/ jeanne-victor-2853888a/ What are two key behaviors/ personality traits that allow you to be effective in your role? We should be good listeners to understand where people are coming from. Then, you consider how the rules, regulations or laws might apply. How do you feel your industry has changed/evolved? Fifty years ago, Equal Employment Opportunity (EEO) was in its infancy. Once EEO and affirmative action hit their peak, it made a difference in how women and people of color were treated. As the program matured, so did the country. What innovations or technologies do you feel will shape the future of your industry? Artificial intelligence (AI) will play a huge role in that there are jobs that AI will definitely take over. Many of the jobs that will be susceptible to AI are currently being performed by women and people of color. NATALIE DUYONGCO UY, BSN, RN, CCM, CHC Senior Hospital Compliance Analyst UNC Health Raleigh, NC https://www.linkedin.com/in/natalie-uy-a439aab/ What are two key behaviors/personality traits that allow you to be effective in your role? Flexibility and a willingness to learn. Nobody had experienced COVID-19 before. We had to adapt to new challenges, recognize pressures and support our health care teammates. How do you feel your industry has changed/evolved? Compliance has undergone great changes in recent years, driven by evolving regulations, technological advancements, and a heightened focus on patient privacy and care quality. They reflect the growing complexity of regulations and the industry’s commitment to improving care while safeguarding patient rights. What innovations or technologies do you feel will shape the future of your industry? Technological advancements significantly influence compliance, both simplifying and complicating processes. Innovations offer tools to streamline operations and patient care, which can be challenging.
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